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Incident Reporting

    • Popular Articles

    • How to Submit a Bug, Computer Ticket or Tech Service Request

      To help better support your tech needs (and OCP reporting), we’re going to implement a simple ticketing system.  SEND EMAIL to support.  (this will automatically create a support ticket) Email Address  Help@Outsource-Consultants.com Subject Issue ...
    • Chromebook Setup Instructions - "Oh Snap" Problem

      Resetting Chromebook - Oh Snap Error The Required process is as follows 1-Powerwash the Device 2-Enter the network with Outsource-Consultants First (we have a setting that requires this) 3-Log Out of the device 4-Enter a Personal Account EMAIL Note: ...
    • Zoho - Login Authentication Issue - "wrong version"

      Problem User Logs In Instance Looks "wrong" User Tries Relogging Fix - Use Zoho One Log Out https://one.zoho.com/zohoone/outsourceconsultants/home#/myapps Login Verify Correct Instance NOTES User may have signed up for some demos.
    • Microphone Will Not Work - Windows - Google Hangouts (add to knowledgebase)

      Problem A microphone will not work (using Google Hangouts) Operating System = Windows Symptom Google Hangouts has a slash across the microphone (and redirects to have the computer fix it) Solution start control panel search "sound" (control panel) ...
    • HOW TO Report Development Bugs via a Help Ticket

      For each individual issue or bug identified during the testing process, please log a ticket using the following steps: Email Help@Outsource-Consultants.com. Include the following: A subject line that starts with: "RPP - " Describe the scenario & ...